All referencesIHK zu Coburg

    An AI knowledge platform that respects Microsoft 365 permissions

    Staff ask in their own words and get answers from SharePoint, Outlook, Calendar and Teams, with sources and only from content they are already allowed to see.

    Client
    IHK zu Coburg
    Industry
    Chamber of commerce (public body)
    Scope
    AI knowledge platform on Microsoft 365
    Duration
    1 month from setup to acceptance
    from setup in the Microsoft tenant to acceptance
    1 month
    for a profile text that previously took a week of work
    30 sec.
    access to Microsoft 365, without copies or a separate index
    Live

    Starting point

    The Chamber of Industry and Commerce of Coburg represents the region's businesses and advises companies and founders. It works entirely in Microsoft 365.

    The chamber had tested an existing chat service for the public sector and reached its limits: the answers were not convincing, internal content was not connected and the link to Microsoft 365 was largely missing.

    The chamber's knowledge was spread across SharePoint, mailboxes, calendars and Teams. It needed one central point of access that meets the data protection and permission requirements of a public body.

    What we built

    We built a web application that answers questions in natural language and accesses Microsoft 365 content live. Nothing is copied, stored or moved into a separate index.

    • Sign-in with the existing Microsoft account (single sign-on via Entra ID)
    • Live access to SharePoint, Outlook, Calendar and Teams via Microsoft Graph
    • Existing permissions apply: everyone only sees what they can see in Microsoft 365
    • AI models hosted in EU data centres, with no data retention by the provider
    • Optional web search, personal profiles for role and tone
    • Logging and monitoring for operations

    Architecture

    Sources

    • SharePoint
    • Outlook
    • Calendar
    • Teams
    • Internet (optional)

    Platform

    AI knowledge platform

    Live
    • Permission check via Entra ID
    • AI models in the EU

    Outcome

    • Answer with sources
    • Evaluations from calendar and mailbox
    • Drafts for recurring requests
    The question goes to the platform, permissions are checked live and the sources in Microsoft 365 are queried. The model in the EU writes the answer with sources.

    Outcome

    The platform has been accepted and is in daily use. One advisor evaluates her monthly consultation appointments straight from the calendar, accurate down to the single appointment. As a next step, agents are being tested that prepare recurring requests, such as initial information for founders.

    A profile text for the chamber

    Beforearound 1 week
    With the platformaround 30 seconds

    Timeline

    1. June 2026

      Scoping and proposal

    2. June 2026

      Data processing agreement

    3. July 2026

      Setup in the Microsoft tenant

    4. August 2026

      Acceptance and productive use

    Could your project be the next case?

    The initial consultation is free. Afterwards you receive a short playbook with our assessment and the next step.

    Discuss your project