AI Knowledge Management
Knowledge management in your company
Goal:Secure knowledge within your company
We secure your employees' experiential knowledge and make it usable in the context of their work, so it is retained through staff changes and across generations.
At a glance
- What
- Company knowledge is structured, linked and made accessible to authorised employees with traceable sources.
- For whom
- Companies whose experienced employees hold knowledge about customers, proven solutions and the reasons behind important decisions that is not written down anywhere.
- Outcome
- A knowledge system that connects systematically captured experiential knowledge with your documents and business systems, with cited sources and an agreed access-rights concept.
- Getting started
- Initial consultation, then a Strategy workshop
Experiential knowledge becomes a task you can plan.
The KOFA study 2026 recommends planning knowledge transfer early through tandems, mentoring and structured handovers. Customer knowledge, proven approaches and the reasons behind decisions remain accessible because we capture them in a structured way.
What we stand for
We are convinced that employees' experience holds customer knowledge, proven approaches and the reasons behind decisions. This knowledge needs to be secured systematically and made usable for others. That way, valuable knowledge is retained through staff changes and across generations and serves as a shared foundation for the company's further development.
A typical starting point
Your experienced employees hold a large part of your company's knowledge: knowledge about customers, proven solutions and the reasons behind important decisions. Much of it is not written down anywhere. When employees leave the company or a new generation takes on responsibility, this knowledge is at risk of being lost.
Architecture
How the knowledge system is built
Your experts put the content into context, so the connections behind agreements and solutions are preserved.
1 / 4
Knowledge areas
Together we identify the business-critical knowledge areas, such as special cases in service.
Example: service knowledge about a machine
- Area
- Service, custom builds
- Knowledge holders
- two experienced specialists
Outcome
What you receive
A knowledge system with agreed sources, an access-rights concept and expert quality review, so your employees can rely on it.
- Knowledge system with systematically captured experiential knowledge
- AI-assisted search and answer function
- Agreed source connections
- Source citations on every answer
- Agreed access-rights concept
- Expert quality reviews
- Knowledge transfer with the datadice Academy
- Operation and further development to the agreed extent
Comparison
Three approaches compared
The table shows which knowledge sources each approach opens up.
| Criterion | Standard software | Custom development | datadice |
|---|---|---|---|
| Starting point | existing documents and file storage | the project's specification | experiential knowledge and documents from business-critical areas |
| Connection to existing systems | via the product's connectors | depending on the contract | agreed source connections to your documents and business systems |
| Your own business rules | within the configuration options | freely implementable | expert classification by your specialists |
| Quality assurance | by the vendor | as agreed in the project | source citations, access-rights concept and testing against questions from daily work |
| Operation and further development | with the vendor's releases | by separate agreement | responsibilities for maintenance and updates |
| Enabling your team | product training | as required | knowledge transfer and application with the datadice Academy |
Starting point
- Standard software
- existing documents and file storage
- Custom development
- the project's specification
- datadice
- experiential knowledge and documents from business-critical areas
Connection to existing systems
- Standard software
- via the product's connectors
- Custom development
- depending on the contract
- datadice
- agreed source connections to your documents and business systems
Your own business rules
- Standard software
- within the configuration options
- Custom development
- freely implementable
- datadice
- expert classification by your specialists
Quality assurance
- Standard software
- by the vendor
- Custom development
- as agreed in the project
- datadice
- source citations, access-rights concept and testing against questions from daily work
Operation and further development
- Standard software
- with the vendor's releases
- Custom development
- by separate agreement
- datadice
- responsibilities for maintenance and updates
Enabling your team
- Standard software
- product training
- Custom development
- as required
- datadice
- knowledge transfer and application with the datadice Academy
Application
In daily work
Your employees ask questions about their tasks and draw on the company's knowledge, so onboarding and service work from a shared foundation.
Your experts review answer quality against concrete questions from daily work.
Related use cases
AI Knowledge Management
Securing experience before it leaves the company
AI-supported access to your company's knowledge. Every answer names its sources, and permissions control access.
See the exampleInternal AI Assistant
Research and proposal preparation with an internal AI assistant
An AI assistant for agreed tasks, connected to approved company sources, with documented access rules.
See the example
Frequently asked questions
An objection we often hear
„We already have an AI search for our documents.“
What is AI knowledge management?
AI knowledge management captures your employees' experiential knowledge, connects it with your documents and business systems and makes it usable in the context of their work. AI-assisted access answers questions with a cited source.
How do we recognise good answers?
By source citations, managed permissions and review by your experts. We test answer quality together against concrete questions from daily work.
Who maintains the knowledge?
Your responsible experts, with clear responsibilities. We define the responsibilities for maintenance and updates together.
Where do we start?
With the business-critical knowledge areas. In the initial consultation we clarify which knowledge is particularly valuable to your company and where it sits today.
Getting started
Which knowledge must your company not lose in a change of staff or generation, and who should be able to build on it in future?
In the free initial consultation we discuss which knowledge is particularly valuable to your company and where it sits today. Afterwards you receive a short playbook, and the Strategy workshop then begins with the current-state analysis.
Starting point:Strategy workshop